Hi,

I have to deploy T520 Thin Client, but I Have a problem with USB Key that are not mounted on citrix sessions.

USB Key is plugged before I launch the Citrix Session by xenapp web session.

I've installed  service pack citrixreceiverwtg-13.1.3hp1.3-all-5.1-x86-sq version 1.0

The Client Configuration:

OS version: T6X51007 - ThinPro 1GB i386 5.1.0 build 07

BIOS Version: L41 v01.03

Do I have something to do on the client to make USB storage been recognized and mapped on Citrix?

Thanks for your help

Hello,

I have this problem that two other people on this forum have.

But there isn't any solution for this.

When the device manager sends tasks i can see them on the Thin client and they apply but they don't show up as finished.

It stays stuck on sending and it can take up to several hours before it shows up as failed.

When i look in the Gateway log I see below code, the report has been made:

(Firewall is disabled on the server)

05-12-15 08:41:00, [3756] TRACE root <> - .\ReportMgmt\ReportReceiver.cpp@2329	Check PXE enhancement task.
05-12-15 08:41:00, [3756] TRACE root <> - .\report.cpp@454	AddReport: Header: 105 Body: 652.
05-12-15 08:41:00, [3756] TRACE root <> - .\report.cpp@520	got report file name: C:\Program Files (x86)\Hewlett-Packard\HP Device Manager\Gateway\.report/report3682
05-12-15 08:41:00, [3756] TRACE root <> - .\report.cpp@591	add report done.
05-12-15 08:41:00, [3756] INFO network <> - 	\Ndm\branches\Release_4.3\cplus-common\bio_monitor.cpp@285:	BIO[8772 socket] Wrote 111 bytes to 10.214.0.85.
05-12-15 08:41:00, [3756] INFO network <> - 	\Ndm\branches\Release_4.3\cplus-common\bio_monitor.cpp@285:	BIO[8772 socket] Wrote 27 bytes to 10.214.0.85.
05-12-15 08:41:00, [3756] INFO network <> - 	\Ndm\branches\Release_4.3\cplus-common\unencrypted_socket_connection.cpp@139:	BIO[8772 socket] Disconnected from 10.214.0.85.
05-12-15 08:41:00, [3756] INFO network <> - 	\Ndm\branches\Release_4.3\cplus-common\bio_monitor.cpp@263:	BIO[8772 socket] Freed connection to 10.214.0.85.
05-12-15 08:41:25, [3772] ERROR root <> - .\ReportMgmt\ReportSender.cpp@745	Recv 
05-12-15 08:41:25, [3772] ERROR root <> - .\hpdm_message.cpp@80	Content size mismatch.
05-12-15 08:41:25, [3772] ERROR root <> - .\ReportMgmt\ReportSender.cpp@152	AddReport message invalid.
05-12-15 08:41:55, [3772] ERROR root <> - .\ReportMgmt\ReportSender.cpp@745	Recv 
05-12-15 08:41:55, [3772] ERROR root <> - .\hpdm_message.cpp@80	Content size mismatch.
05-12-15 08:41:55, [3772] ERROR root <> - .\ReportMgmt\ReportSender.cpp@152	AddReport message invalid.
05-12-15 08:42:25, [3772] ERROR root <> - .\ReportMgmt\ReportSender.cpp@745	Recv 
05-12-15 08:42:25, [3772] ERROR root <> - .\hpdm_message.cpp@80	Content size mismatch.
05-12-15 08:42:25, [3772] ERROR root <> - .\ReportMgmt\ReportSender.cpp@152	AddReport message invalid. 

Hello,

I was wondering what the HP T5730 End of life date is? If not, when will it be?

Many thanks.

Best wishes,

Ryan

20 or so T510s running ThinPro 5.1.0 (T6X51007) image. Noticed that if a user is running a 2nd session, could be web, or just another RDP (to a different server), the RDP session will intermittently drop for a very short period (2-3 sec) and then reconnect it self. If only a single session is running on the device, the connection is solid.

the RDS server is a 2008R2, and I have other users connecting via RDP on their Win7 machines, with no issues whatsoever.

DHCP is good, network is solid and fast.

Is there a newer image available anywhere?

thx.

/DL

I am running HPDM 4.6 Server/Gateway on a server in our domain. I am running HPDM 4.6 Console on a couple machines in our domain.

I am looking at giving a couple users a thin client to take home, and let them log in to Citrix from home. That part is taken care of. My question is, can I use HPDM, or possibly some other tool, to manage/maintain a thin client that is not within my domain/network? If so, can someone please point me in that direction?

Thanks.

I was previously evaluating the t620 running ThinPro 5.1.  Now, I am evaluating the t620 with WES7.  The first task that I would like to do is image the device with the latest available OS from HP.  I figured this would be a straight forward task via HPDM and an already available template.  However, when trying to process the task, it fails with the following error(s):

2015-05-15 11:29:33 [Error code: 1083392] [Module: Agent] [Category: Other HPDM workflow error]

2015-05-15 11:29:33 [Error Details]: \Ndm\branches\Release_4.6.1\Source\Cpp\Agents\Core\Task\wins\ImageTask_XPE.cpp@274: Failed to check bios.
\Ndm\branches\Release_4.6.1\Source\Cpp\Agents\Core\Task\wins\ImageTask_XPE.cpp@2936: The device bios family is not match with the image.
\Ndm\branches\Release_4.6.1\Source\Cpp\Agents\Core\Task\wins\ImageTask_XPE.cpp@2901: System ID does not match,System ID in device: 21B4, in description file: <hardware>
  <architecture>null</architecture>
  <hw_model>t620/t820/t520</hw_model>
</hardware>
.

For grins, I created a USB key with the WES7 image on HP's Support page.  That one appears to be slightly older, but it is applied successfully.  What is interesting is if I take the *.ibr file of the latest image (the one that failed in HPDM) and copy it to the USB key, the t620 images successfully and reports to HPDM with the correct version info (14WWZDCE301).

It would be ideal to image via HPDM, so that I can have it conducted using a First-Contact rule.

I know it was a long read, but any thoughts/suggestions/ideas are greatly appreciated.

Thanks!

I have a fleet of T310's and the DVI-2(DVI-I) is not working and many of them.  The only way to get it to work is to reset the box to factory defaults.  This will only buy time before it goes down again.

1. Has anyone else had this issue, if so how did you resolve it?

2. Does anyone know if there is a recall or a batch issue that I missed?

Thanks,

We recently let go  of one of the admins from the config management team.  This individual changed the root password to HP Device Manager and refused to give it to anyone before his dismissal.  

Is there a way we can recover the root password or reinstall HPDM 4.4 to get back in without losing the database?  We are using a PostgreSQL 8.3 installation.  We do not have access to any version above 4.4 since software changes above this version have not been approved by our software managers.  Any help you can provide is greatly appreciated.

I am trying to automate deployment of Device Manager 4.6.  The documentation gives an example of:

D:\SoftDist>HP_Device_Manager-4.6.exe /z"--silent --language=en_US --component=CSGM --destination=D:\HPDM --user=root --password=So$ecret --repositorypath=d:\inetpub\ftproot\HPDM --
gatewayconfig=d:\SoftDist\Gateway.cfg"

However, there does not appear to be any documentation for the format of the Gateway Configuration File.  Where can I find this information?

Or, is there a way of generating this file as a part of a manual installation?

Thanks in advance.

Hi All,

I am installing and configuring HP Device Manager 4.6 and are running on version: 4.6.3610.21251. The enviroment is installed like the situation below:

SRV1 Windows Server 2012 R2 (Installed in a datacenter with a external ip)

- HPDM Server

- HPDM Master Repository

- HPDM Console

- IIS 8.0 FTPS (Configured with a self-signed certificate)

- MS SQL 2012

GW1 Windows 8.1 (Installed in the office)

- HPDM Gateway

TC1 WES8 64-bit (T520)

- New TC - Out of the box

Most of the tasks are working, only the tasks that require a file or image from the repository fails with the following errors:

Task is a Agent Update task:

2015-05-20 16:32:16 Map repository to: Master Repository
2015-05-20 16:32:20 Successfully sent task to the Device Management Gateway
2015-05-20 16:32:27 Task has been retrieved by the Agent.
2015-05-20 16:32:52 [Error code: 1068032] [Module: Agent] [Category: Remote file/directory operation]
2015-05-20 16:32:52 [Error Details]: port_layer\ftpclient\fileclient.cpp@106: Failure connect to FTP Server.
2015-05-20 16:32:52 Failed to execute common task.

When I install WinSCP on the ThinClient I can make a FTPS connection over port 990.

Does someone know how to solve this issue?

With kind regards,

Rense Middelbos

What is the best way to load an updated video driver on the HP T520 thin client? we use a HP Management console to load our images to several clients concurrently from a remote office.

Is there any way to mannually load an updated driver to the thin client via USB?

Thanks for any help!

Hello,

I have a HPDM 4.6 U4 running. Everything is working fine.

Now I want to upgrade our Citrix Receiver with the original HP Version that they supplied ( http://h20564.www2.hp.com/hpsc/swd/public/detail?sp4ts.oid=5404709&swItemId=vc_143476_1&swEnvOid=4089 )

How do I achieve this? I made a new "File and Registry" task but I have an error and the Citrix Receiver isn't installed.

From the Citrix Receiver install info I have this info:

SPACE REQUIREMENTS :

This add-on requires uncompressed free space on the flash memory (Drive C:)
and uncompressed free space in the temporary folder. These space requirements
must be met in order to successfully deploy this add-on.

1) Space required on the flash memory for installation : 203 MB
2) Space required on the flash memory after installation : 122 MB (with NTFS Compression)
3) Space required in the temporary folder for installation : 168 MB

To ensure that the temporary folder always has the required amount of free space
for installation, HP recommends that the %TEMP% and %TMP% variables be
temporarily re-defined to a network share on the deployment server, and that the
setup program be executed from the deployment server. Otherwise, the add-on may fail
to deploy correctly.

REMARKS :

The install package, WES_Citrix_Receiver_4.2_A1.exe, contains only files
for installing Citrix Receiver. It does not execute some commands that are
needed to complete the installation of the component. To successfully deploy this
component to the client, the following steps need to be done.

1) The write filter must be disabled prior to execute the WES_Citrix_Receiver_4.2_A1.exe program

2) The WES_Citrix_Receiver_4.2_A1.exe program must be executed using
the "-s" switch. If this program is not executed using the "-s" switch, the program
may not run correctly.

2) After executing the program, the write filter must be re-enabled
3) A reboot must be executed after the changes are committed to the flash memory.

How do I know if I have enough space? Where can I insert the -s switch to deploy?

Many questions... :-)

This is the error I get:

2015-05-22 10:50:00 Task has been retrieved by the Agent.

2015-05-22 10:51:19 [Error code: 1065984] [Module: Agent] [Category: Disk input/output]

2015-05-22 10:51:19 [Error Details]: \Ndm\branches\Release_4.6.4\Source\Cpp\Agents\Core\Task\common\Tasks.cpp@678: Failed to download and upload file.
.\port_layer\ftpclient\fileclient.cpp@179: Failed to get remote file, LocalDir:%Temp%,RemoteDir:HPDM/Repository/Files/ToDeploy/Citrix_Update,Name:WES_Citrix_Receiver_4.2_A1.exe
.\port_layer\ftpclient\fileclient.cpp@164: Failure creating file: %Temp%\WES_Citrix_Receiver_4.2_A1.exe,The system cannot find the path specified.

Thanks !

We purchase 90 of t520 thin client for our office. We use Nano TC Flash OS in diffrent companies thin client. But in HP I don't understand which os is install in t520. My request to give me a link to download Nano TC Flash OS which is covered Open Office, VNC, Firefox, xPDF. 

Good day,

We currently have roughly 100 ThinPros( OS T6X51007) within our organization and I have a question about cloning settings through the HPDM (Version 4.6 Service Pack 4) we use. We have made some security changes in firefox and want to send them out via HPDM to all the devixes but I can not see any options within HPDM to clone firefox settings. It seems to can clone almost any other settings through HPDM but the browers.  Is there something I am possibly missing or is it not possible to clone firefox settings?

Thanks in advance,

Mike

Hello,

The most current O/S image I can find on your website has an update after I

image the machine with update T6X52011.dd.gz. Is there an updated image I can install

that already has this update in it?

Thank you

Hi All,

I am installing and configuring HP Device Manager 4.6 and are running on version: 4.6.3610.21251. The enviroment is installed like the situation below:

SRV1 Windows Server 2012 R2 (Installed in a datacenter with a external ip)

- HPDM Server

- HPDM Master Repository

- HPDM Console

- Filezilla Server

- MS SQL 2012

GW1 Windows 8.1 (Installed in the office)

- HPDM Gateway

TC1 WES8 64-bit (T520)

- New TC - Out of the box

When I want to capture an image from the TC I get the following error message in the console:

2015-05-28 11:55:58 [Error Details]: ..\..\Task\common\ImageCommon.cpp@1268: Failed to get FTP settings.
..\..\Task\common\ImageCommon.cpp@447: Failed to create file client.
Repos\ReposManager.cpp@83: The specific file transfer protocol SMB is not found.

From the child.log on the Thin Client:

2015-05-28 16:36:02 INFO  Unified Write Fitler present.
2015-05-28 16:36:02 INFO  Child Agent starts.
2015-05-28 16:36:02 INFO  Read settings.
2015-05-28 16:36:02 INFO  Sizeof(GrData)=32
2015-05-28 16:36:02 INFO  Set log level to 2.
2015-05-28 16:36:02 INFO  Get basic network information.
2015-05-28 16:36:02 INFO  Get OSType, ProductVer and ProductType.
2015-05-28 16:36:03 INFO  Get task from main process and execute it.
2015-05-28 16:36:03 INFO  Start to read task file.
2015-05-28 16:36:03 INFO  Start to decrypt task content.
2015-05-28 16:36:03 INFO  Start to execute task.
2015-05-28 16:36:03 INFO  The beginning of task executing.
2015-05-28 16:36:03 INFO  Hided Content:<Task Type="Task" Version="4" EwfPolicy="2" Alias="">
<SubTask ID="CaptureImage" Type="/Repository/Images">
<Repository ID="0" Name="Master Repository" Address="xx.xx.xx.xx">
<Protocol Name="FTP" Port="21" Path="." Username="******" Password="******"/>
</Repository>
<FileTransfer Overwrite="false">
<Directory Direction="upload" Path="/Repository/Images/Hond">
<FileItem PathOnAgent="" FileName="Hond" IsRecursively="Yes"></FileItem>
</Directory>
</FileTransfer><Description Checksum="">PHRjc29mdHdhcmUgdHlwZT0iaW1hZ2UiPg0KPHRpdGxlPkhvbmQ8L3RpdGxlPg0KPHZlcnNpb24+PC92ZXJzaW9uPg0KPGF1dGhvcj48L2F1dGhvcj4NCjxjdGltZT4yMDE1LzA1LzI4IDE2OjMzOjIzPC9jdGltZT4NCjxub3Rlcz4NCjxwcm9wZXJ0eSBuYW1lPSJkZXNjcmlwdGlvbiI+PC9wcm9wZXJ0eT4NCjwvbm90ZXM+DQo8ZGlza3NwYWNlPjwvZGlza3NwYWNlPg0KPG9zPg0KPC9vcz4NCjxoYXJkd2FyZT4NCjxhcmNoaXRlY3R1cmU+WDg2PC9hcmNoaXRlY3R1cmU+DQo8L2hhcmR3YXJlPg0KPC90Y3NvZnR3YXJlPg==</Description><Preload Ratio="70">false</Preload><BackupSettings>true</BackupSettings><FastMode>true</FastMode><ImageTools>
<FileTransfer Overwrite="true">
<Directory Direction="download" Path="/Repository/Tools/Imaging/Mapping">
<FileItem PathOnAgent="" FileName="toolsConfig.xml" IsRecursively="Yes"></FileItem>
</Directory>
</FileTransfer>
</ImageTools>
<Template>Hond</Template>
</SubTask>
</Task>
2015-05-28 16:36:03 INFO  ProcessReboot: policy [2] step [1]
2015-05-28 16:36:03 INFO  XWFManager: already initialized
2015-05-28 16:36:03 INFO  ProcessReboot: xwf status [2] filter [0]
2015-05-28 16:36:03 INFO  Sizeof(GrData)=32
2015-05-28 16:36:03 INFO  Agent status:[0]
2015-05-28 16:36:03 INFO  ProcessWriteFilter() returned 0
2015-05-28 16:36:03 INFO  Begin task, 0.
2015-05-28 16:36:03 INFO  BeginSubTask OK
2015-05-28 16:36:03 INFO  Search corresponding callback function to invoke subtask.
2015-05-28 16:36:03 INFO  Find callback function successfully.
2015-05-28 16:36:03 INFO  Get Image task infomation.
2015-05-28 16:36:03 INFO  Get Image task info.
2015-05-28 16:36:03 INFO  Get Image file name and path info.
2015-05-28 16:36:03 INFO  Get FTP Settings.
2015-05-28 16:36:03 WARN  Unable to create file client.
2015-05-28 16:36:03 ERROR Failed to get FTP settings
2015-05-28 16:36:03 INFO  FinishSubTask OK
2015-05-28 16:36:03 INFO  Do task, 1068032.
2015-05-28 16:36:03 INFO  Start FinishTasks()
2015-05-28 16:36:03 INFO  Processing policy here
2015-05-28 16:36:03 INFO  ProcessReboot: policy [2] step [2]
2015-05-28 16:36:03 INFO  XWFManager: already initialized
2015-05-28 16:36:03 INFO  ProcessReboot: xwf status [2] filter [0]
2015-05-28 16:36:03 INFO  Sizeof(GrData)=32
2015-05-28 16:36:03 INFO  Agent status:[0]
2015-05-28 16:36:03 INFO  End FinishTasks()
2015-05-28 16:36:03 INFO  Encrypt report.
2015-05-28 16:36:05 INFO  End of task executing steps.
2015-05-28 16:36:05 INFO  End of child process.
2015-05-28 16:36:05 INFO  Agent releases.

In the MasterRepositoryController.log there are no updates so the Agents does not make a connection to the FTP server.

Gateway.log:

2015-05-28 16:26:14 INFO  [2104] .\trafficMonitor.cpp@49 Bytes sent: 0
2015-05-28 16:26:14 INFO  [2104] .\trafficMonitor.cpp@50 Bytes received: 0
2015-05-28 16:33:28 TRACE [204] .\hpdm_message.cpp@352 Received message: header: 191 Body: 694.
2015-05-28 16:33:28 INFO  [204] .\ReportMgmt\ReportReceiver.cpp@804 Received message from Server:
From:2

Length:694 1321

Compress:yes

Version:4

TaskID:00000071

TaskType:Task

WOL:no

KeyListHash:0275F62FAE1B99A7BFF20657435FB5C2

ValidTime:86400

Defer:n

Address:C8:CB:B8:03:1C:E5

Body compressed.
2015-05-28 16:33:28 TRACE [204] .\ReportMgmt\ReportReceiver.cpp@735 Recv report thread exit.
2015-05-28 16:33:29 INFO  [3628] .\util\taskfuncs.cpp@119 Add task to sending queue 00000071 for device C8:CB:B8:03:1C:E5 ip 10.55.55.129
2015-05-28 16:33:29 INFO  [2440] .\task.cpp@132 Get a task for sending: device=C8:CB:B8:03:1C:E5 task=00000071 status=0
2015-05-28 16:33:29 INFO  [2440] .\TaskMgmt\TaskSender.cpp@759 Got a normal task for device C8:CB:B8:03:1C:E5; taskid=00000071
2015-05-28 16:33:59 INFO  [2440] .\TaskMgmt\TaskSender.cpp@876 session device=C8:CB:B8:03:1C:E5 task=00000071 status=0
2015-05-28 16:33:59 TRACE [2440] .\TaskMgmt\TaskSender.cpp@379 Cannot send task 00000071 to devid=C8:CB:B8:03:1C:E5 ip=[10.55.55.129] status=connection is not ready for writing
2015-05-28 16:33:59 TRACE [2440] .\TaskMgmt\TaskSender.cpp@380 ACK = Received
2015-05-28 16:33:59 INFO  [2440] .\TaskMgmt\TaskSender.cpp@1853 Orignial ip = 10.55.55.129
2015-05-28 16:33:59 DEBUG [2440] .\TaskMgmt\TaskSender.cpp@1870 Agent property ip = 10.55.55.129
2015-05-28 16:33:59 INFO  [2440] .\TaskMgmt\TaskSender.cpp@1873 set ip to Agent property ip = 10.55.55.129
2015-05-28 16:33:59 TRACE [2440] .\TaskMgmt\TaskSender.cpp@552 Add agent task to blocked task queue, taskid=00000071
2015-05-28 16:33:59 INFO  [2440] .\task.cpp@132 Get a task for sending: device=C8:CB:B8:03:1C:E5 task=00000071 status=2
2015-05-28 16:34:59 INFO  [2440] .\task.cpp@132 Get a task for sending: device=C8:CB:B8:03:1C:E5 task=00000071 status=2
2015-05-28 16:34:59 INFO  [2440] .\TaskMgmt\TaskSender.cpp@767 Got a blocked normal task for device C8:CB:B8:03:1C:E5; taskid=00000071
2015-05-28 16:35:29 INFO  [2440] .\TaskMgmt\TaskSender.cpp@876 session device=C8:CB:B8:03:1C:E5 task=00000071 status=0
2015-05-28 16:35:29 INFO  [2440] .\TaskMgmt\TaskSender.cpp@1853 Orignial ip = 10.55.55.129
2015-05-28 16:35:29 DEBUG [2440] .\TaskMgmt\TaskSender.cpp@1870 Agent property ip = 10.55.55.129
2015-05-28 16:35:29 INFO  [2440] .\TaskMgmt\TaskSender.cpp@1873 set ip to Agent property ip = 10.55.55.129
2015-05-28 16:35:29 INFO  [2440] .\task.cpp@132 Get a task for sending: device=C8:CB:B8:03:1C:E5 task=00000071 status=2
2015-05-28 16:36:14 INFO  [3724] \Ndm\branches\Release_4.6.4\Source\Cpp\Common\CPlusCommon\Bio\metrics.cpp@243 Metrics Counter [CAbstractTask objects] 0.
2015-05-28 16:36:14 INFO  [3724] \Ndm\branches\Release_4.6.4\Source\Cpp\Common\CPlusCommon\Bio\metrics.cpp@243 Metrics Counter [CLocalPool objects] 12.
2015-05-28 16:36:14 INFO  [3724] \Ndm\branches\Release_4.6.4\Source\Cpp\Common\CPlusCommon\Bio\metrics.cpp@243 Metrics Counter [CXmlAttribute objects] 0.
2015-05-28 16:36:14 INFO  [3724] \Ndm\branches\Release_4.6.4\Source\Cpp\Common\CPlusCommon\Bio\metrics.cpp@243 Metrics Counter [CXmlDoc objects] 0.
2015-05-28 16:36:14 INFO  [3724] \Ndm\branches\Release_4.6.4\Source\Cpp\Common\CPlusCommon\Bio\metrics.cpp@243 Metrics Counter [EncryptedSocketConnection objects] 0.
2015-05-28 16:36:14 INFO  [3724] \Ndm\branches\Release_4.6.4\Source\Cpp\Common\CPlusCommon\Bio\metrics.cpp@243 Metrics Counter [HpdmMessage objects] 0.
2015-05-28 16:36:14 INFO  [3724] \Ndm\branches\Release_4.6.4\Source\Cpp\Common\CPlusCommon\Bio\metrics.cpp@243 Metrics Counter [UnencryptedSocketConnection objects] 1.
2015-05-28 16:36:14 INFO  [2104] .\trafficMonitor.cpp@49 Bytes sent: 0
2015-05-28 16:36:14 INFO  [2104] .\trafficMonitor.cpp@50 Bytes received: 154
2015-05-28 16:36:29 INFO  [2440] .\task.cpp@132 Get a task for sending: device=C8:CB:B8:03:1C:E5 task=00000071 status=2
2015-05-28 16:36:29 INFO  [2440] .\TaskMgmt\TaskSender.cpp@767 Got a blocked normal task for device C8:CB:B8:03:1C:E5; taskid=00000071
2015-05-28 16:36:29 INFO  [2440] .\TaskMgmt\TaskSender.cpp@1625 Begin to send the task 00000071 to device C8:CB:B8:03:1C:E5 ip 10.55.55.129
2015-05-28 16:36:30 INFO  [2440] .\TaskMgmt\TaskSender.cpp@961 Task Sender ACK = Received
2015-05-28 16:36:30 INFO  [2440] .\ReportMgmt\ReportFile.cpp@60 Write 00:22:5F:F6:76:4E 00000071 report to C:\Program Files (x86)\Hewlett-Packard\HP Device Manager\Gateway\.report/report18 successfully.
2015-05-28 16:36:30 INFO  [2440] .\TaskMgmt\TaskSender.cpp@876 session device=C8:CB:B8:03:1C:E5 task=00000071 status=7
2015-05-28 16:36:30 TRACE [2440] .\TaskMgmt\TaskSender.cpp@315 Sent task success id=00000071 to devid=C8:CB:B8:03:1C:E5 ip=10.55.55.129
2015-05-28 16:36:30 INFO  [2440] .\TaskMgmt\TaskSender.cpp@839  Shut down 0 SSL connection of Task Sender, status = 1
2015-05-28 16:36:30 DEBUG [3292] .\ReportMgmt\ReportSender.cpp@189 Use ssl connection to send report.
2015-05-28 16:36:30 DEBUG [3292] .\ReportMgmt\ReportSender.cpp@110 Prepare to build up SSL connection.
2015-05-28 16:36:30 DEBUG [3292] .\ReportMgmt\ReportSender.cpp@114 Send EncryptRequestReport:
Length:0

Compress:no

Version:4

TaskID:0

TaskType:EncryptRequestReport

Address:00:22:5F:F6:76:4E

2015-05-28 16:36:35 DEBUG [3292] .\ReportMgmt\ReportSender.cpp@127 SSL connection is built up.
2015-05-28 16:36:35 INFO  [3292] .\common\misc\simpleconn.cpp@47 Receive reply: ACK

2015-05-28 16:36:35 INFO  [3292] .\ReportMgmt\ReportSender.cpp@198 Send report result=1
2015-05-28 16:36:35 DEBUG [3292] .\ReportMgmt\ReportSender.cpp@237 Remove report18.
2015-05-28 16:36:35 DEBUG [3292] .\ReportMgmt\ReportSender.cpp@240 The report has been removed.
2015-05-28 16:37:04 INFO  [5376] .\ReportMgmt\ReportReceiver.cpp@807 Received message from Agent:
Length:0

Compress:no

Version:4

TaskID:0

TaskType:EncryptRequestReport

Address:C8:CB:B8:03:1C:E5

2015-05-28 16:37:04 INFO  [5376] .\ReportMgmt\ReportReceiver.cpp@807 Received message from Agent:
Length:1762 1762

From:0

Compress:no

Version:4

TaskID:00000071

TaskType:Task

Defer:n

Address:C8:CB:B8:03:1C:E5

<Report Type="Task" ErrorCode="1068032">
  <SubTask ID="CaptureImage" Type="/Repository/Images" ErrorCode="1068032" ErrorInfo="Li5cLi5cVGFza1xjb21tb25cSW1hZ2VDb21tb24uY3BwQDEyNjg6CUZhaWxlZCB0byBnZXQgRlRQIHNldHRpbmdzLg0KLi5cLi5cVGFza1xjb21tb25cSW1hZ2VDb21tb24uY3BwQDQ0NzoJRmFpbGVkIHRvIGNyZWF0ZSBmaWxlIGNsaWVudC4NClJlcG9zXFJlcG9zTWFuYWdlci5jcHBAODM6CVRoZSBzcGVjaWZpYyBmaWxlIHRyYW5zZmVyIHByb3RvY29sIFNNQiBpcyBub3QgZm91bmQu" ErrorMD5="A85684F1DF55FA94F366FB1A46FB082D" ErrorLevel="Error">
    <Repository ID="0" Name="Master Repository" Address="xx.xx.xx.xx">
      <Protocol Name="FTP" Port="21" Path="." Username="******" Password="******"/>
    </Repository>
    <FileTransfer Overwrite="false">
      <Directory Direction="upload" Path="/Repository/Images/Hond">
        <FileItem PathOnAgent="" FileName="Hond" IsRecursively="Yes"/>
      </Directory>
    </FileTransfer>
    <Description Checksum="">PHRjc29mdHdhcmUgdHlwZT0iaW1hZ2UiPg0KPHRpdGxlPkhvbmQ8L3RpdGxlPg0KPHZlcnNpb24+PC92ZXJzaW9uPg0KPGF1dGhvcj48L2F1dGhvcj4NCjxjdGltZT4yMDE1LzA1LzI4IDE2OjMzOjIzPC9jdGltZT4NCjxub3Rlcz4NCjxwcm9wZXJ0eSBuYW1lPSJkZXNjcmlwdGlvbiI+PC9wcm9wZXJ0eT4NCjwvbm90ZXM+DQo8ZGlza3NwYWNlPjwvZGlza3NwYWNlPg0KPG9zPg0KPC9vcz4NCjxoYXJkd2FyZT4NCjxhcmNoaXRlY3R1cmU+WDg2PC9hcmNoaXRlY3R1cmU+DQo8L2hhcmR3YXJlPg0KPC90Y3NvZnR3YXJlPg==</Description>
    <Preload Ratio="70">false</Preload>
    <BackupSettings>true</BackupSettings>
    <FastMode>true</FastMode>
    <ImageTools>
      <FileTransfer Overwrite="true">
        <Directory Direction="download" Path="/Repository/Tools/Imaging/Mapping">
          <FileItem PathOnAgent="" FileName="toolsConfig.xml" IsRecursively="Yes"/>
        </Directory>
      </FileTransfer>
    </ImageTools>
    <Template>Hond</Template>
  </SubTask>
</Report>

2015-05-28 16:37:04 INFO  [5376] .\TaskMgmt\BuddyWOL\WolAdapter.cpp@180 Delete wol before task: task id = 00000071, device id = C8:CB:B8:03:1C:E5
2015-05-28 16:37:04 INFO  [5376] .\ReportMgmt\ReportFile.cpp@60 Write C8:CB:B8:03:1C:E5 00000071 report to C:\Program Files (x86)\Hewlett-Packard\HP Device Manager\Gateway\.report/report19 successfully.
2015-05-28 16:37:04 DEBUG [3292] .\ReportMgmt\ReportSender.cpp@189 Use ssl connection to send report.
2015-05-28 16:37:04 DEBUG [3292] .\ReportMgmt\ReportSender.cpp@110 Prepare to build up SSL connection.
2015-05-28 16:37:04 DEBUG [3292] .\ReportMgmt\ReportSender.cpp@114 Send EncryptRequestReport:
Length:0

Compress:no

Version:4

TaskID:0

TaskType:EncryptRequestReport

Address:00:22:5F:F6:76:4E

2015-05-28 16:37:04 TRACE [5376] .\ReportMgmt\ReportReceiver.cpp@735 Recv report thread exit.
2015-05-28 16:37:09 DEBUG [3292] .\ReportMgmt\ReportSender.cpp@127 SSL connection is built up.
2015-05-28 16:37:09 INFO  [3292] .\common\misc\simpleconn.cpp@47 Receive reply: ACK

2015-05-28 16:37:09 INFO  [3292] .\ReportMgmt\ReportSender.cpp@198 Send report result=1
2015-05-28 16:37:09 DEBUG [3292] .\ReportMgmt\ReportSender.cpp@237 Remove report19.
2015-05-28 16:37:09 DEBUG [3292] .\ReportMgmt\ReportSender.cpp@240 The report has been removed.
2015-05-28 16:46:14 INFO  [2104] .\trafficMonitor.cpp@49 Bytes sent: 108
2015-05-28 16:46:14 INFO  [3724] \Ndm\branches\Release_4.6.4\Source\Cpp\Common\CPlusCommon\Bio\metrics.cpp@243 Metrics Counter [CAbstractTask objects] 0.
2015-05-28 16:46:14 INFO  [2104] .\trafficMonitor.cpp@50 Bytes received: 104
2015-05-28 16:46:14 INFO  [3724] \Ndm\branches\Release_4.6.4\Source\Cpp\Common\CPlusCommon\Bio\metrics.cpp@243 Metrics Counter [CLocalPool objects] 12.
2015-05-28 16:46:14 INFO  [3724] \Ndm\branches\Release_4.6.4\Source\Cpp\Common\CPlusCommon\Bio\metrics.cpp@243 Metrics Counter [CXmlAttribute objects] 0.
2015-05-28 16:46:14 INFO  [3724] \Ndm\branches\Release_4.6.4\Source\Cpp\Common\CPlusCommon\Bio\metrics.cpp@243 Metrics Counter [CXmlDoc objects] 0.
2015-05-28 16:46:14 INFO  [3724] \Ndm\branches\Release_4.6.4\Source\Cpp\Common\CPlusCommon\Bio\metrics.cpp@243 Metrics Counter [EncryptedSocketConnection objects] 0.
2015-05-28 16:46:14 INFO  [3724] \Ndm\branches\Release_4.6.4\Source\Cpp\Common\CPlusCommon\Bio\metrics.cpp@243 Metrics Counter [HpdmMessage objects] 0.
2015-05-28 16:46:14 INFO  [3724] \Ndm\branches\Release_4.6.4\Source\Cpp\Common\CPlusCommon\Bio\metrics.cpp@243 Metrics Counter [UnencryptedSocketConnection objects] 1.

Does someone know how to solve this issue?

With kind regards,

Rense Middelbos